When will I receive my order?
You can expect to receive your order within 3-10 business days of placing your order. Delivery times may be subject to stock availability. COVID-19 DELIVERY ETA UPDATE: Our delivery partners are currently experiencing increased volumes, and as a result, you might experience a delay in delivery taking more than 10 days.
Please contact our customer service team on 03 5999 9222 if you do not receive your order after 10 days.
What payment types do you accept?
We accept payment by Visa, MasterCard, American Express, Paypal and AliPay or any other payment method we advise from time to time.
Are my financial details secure on your site?
Credit card details are not stored by Brown Brothers. Credit card details are held by Stripe, our payment gateway service provider. Stripe is certified as a PCI Level 1 Service Provider, being the most stringent level of certification available in the payments industry.
Where do you deliver to?
We use Fastway and Australia Post to deliver within their network Australia wide except to designated ‘Dry Areas’ as detailed in our Terms and Conditions. Due to specific state legislation not all items are available to be shipped in every state, please refer to our Terms and Conditions. All deliveries to PO box will be done via Australia Post only.
How much does delivery cost?
Delivery services are available for all orders of 6 bottles of wine or more (you can mix and match across our range of wines) or multiples of full cases of 12 (if your order is within the category of mixed packs, cans and minis).
We charge a flat fee per order (which will be displayed at the online checkout), based on your location and whether you choose either Fastways or Australia Post. An indication of applicable prices is set out in the following table*:
|Melbourne / Yarra Valley||$16.00||$12.00|
|Albury / NE Victoria||$12.00||$15.00|
|NSW, VIC Country||$16.00||$22.00|
|NT, Country WA||$59.00||$36.00|
* Please note that we are unable to deliver goods to locations excluded from Australia Post / Fastways courier network. If you wish to obtain an estimate of the delivery cost for your area, please contact our customer service team on 03 5999 9222.
Can I cancel my order?
You may cancel your order at any time before the payment for your order has been processed.
Can I authorise you to leave my order if I’m not home?
Under the Liquor Control Reform Act 1998 (Vic) it is an offence
• To supply alcohol to a person under the age of 18 years [Penalty exceeds $18,000]
• For a person under the age of 18 years to purchase or receive liquor [Penalty exceeds $700]
Yes, you can have your delivery left outside your home or with another person if you cannot be present to receive your order. At the online checkout you can provide special instructions on where you want your parcel left. A person under 18 years of age cannot receive the delivery on your behalf and we reserve the right to refuse delivery of your order to a person aged under 18 years (we may require satisfactory proof of age to be produced upon request). Brown Brothers is not responsible for any loss resulting from late delivery when satisfactory proof of age is not provided.
If delivery instructions haven’t been provided and you aren’t present to receive your order, then a calling card will be left with a phone number to call within 7 days to arrange a re-delivery.
Brown Brothers is not responsible for goods that are left unattended at your request, or goods that remain unclaimed as a result of failing to contact the carrier after receiving a calling card.
What is your returns policy?
If you are a consumer, you are entitled to certain statutory guarantees under the Australian Consumer Law with respect to our Goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to receive a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does amount to a major failure.